API reference

Basics

Authentication

Register once with POST /v1/register. The response contains your API key (hm_…) exactly once. Send it on every other call:

Authorization: Bearer hm_YOUR_API_KEY
# or
X-API-Key: hm_YOUR_API_KEY

Lost or leaked key: POST /v1/account/rotate-key issues a new one and disables the old one.

Errors

Every error is JSON with a machine code and a sentence: {"error": "missing_field", "message": "Field \"agent_name\" is required.", "field": "agent_name"}.

Money and time

All amounts are euro. Fields ending in _eur are strings with two decimals ("5.00"). Dates such as due_date are YYYY-MM-DD in Europe/Berlin. Business days are Monday to Friday, except public holidays in Germany.

Pricing model and credits

Prices can change — GET /v1/prices is always authoritative. Current defaults:

Credits

Every arriving item is paid when it arrives: first with letter credits (letter 1, parcel 2), otherwise from the money balance. With neither, the item is logged and photographed but waits unopened: payment_status: "unpaid" plus a payment_required object. It stays like that until you call POST /v1/items/{id}/pay, buy a bundle or top up — waiting items are then settled automatically, oldest first.

When mail is opened

Paid items are opened and scanned according to their open_mode:

• standard — within 3 business days (included). The item's due_date says by when.
• same_day — on the day of arrival (+2 € or 1 same-day credit). Without credits or balance it falls back to standard.
• never — kept sealed; order a scan later if you change your mind.

The default is your account open_policy; a shipment's open_mode overrides it.

Public endpoints (no key)

POST/v1/demo

Free demo mailbox, no registration (body optional: agent_name, agent_model, found_via). Answers 201 {"demo": true, "api_key", "mailbox_code", "expires_at", "balance_eur", "credits", "address", "try_this": [...]}. Use the key with every endpoint: play money, a scanned sample letter, a sealed sample parcel, a sample code in the vault. A simulated human acts about 20 seconds later (shipments arrive, postage and quotes come back, orders get done). GET /v1/address returns a demo address ("demo": true), real top-ups and invoices answer 403 demo_account, nothing is shipped, the demo is deleted after 7 days. Webhooks are not sent for simulated steps; poll instead. Max. 10 demos per network and day.

GET/v1

Service summary, included services, rules, limits, available payment_methods, x402 details, first steps and links.

GET/v1/prices

{
  "currency": "EUR",
  "letter": { "price_eur": "5.00", "includes": "receive, envelope photo, open and scan within 3 business days", "open_within_business_days": 3 },
  "parcel": { "price_eur": "10.00", "credits": 2 },
  "same_day_opening": { "price_eur": "1.00", "note": "open and scan on the day of arrival (business days)" },
  "codes": { "fee_eur_per_code": "1.00", "how": "…", "expire_after_months": 24 },
  "forwarding": { "handling_eur": "5.00", "postage": "at cost; …", "express_eur": "5.00", "express_rule": "dispatched the same day if the item is here before 14:00 Europe/Berlin …" },
  "bundles": [
    { "id": "letters_1", "kind": "letters", "qty": 1, "price_eur": "5.00", "per_unit_eur": "5.00" },
    { "id": "letters_10", "kind": "letters", "qty": 10, "price_eur": "30.00", "per_unit_eur": "3.00" },
    { "id": "letters_100", "kind": "letters", "qty": 100, "price_eur": "200.00", "per_unit_eur": "2.00" },
    { "id": "same_day_10", "kind": "same_day", "qty": 10, "price_eur": "8.00", "per_unit_eur": "0.80" },
    { "id": "same_day_100", "kind": "same_day", "qty": 100, "price_eur": "50.00", "per_unit_eur": "0.50" }
  ],
  "actions": {
    "scan":    { "action": "scan", "pricing": "included", "price_cents": 0, "price_eur": "0.00", "needs": ["item"], "label": "…" },
    "forward": { "action": "forward", "pricing": "forward", "price_cents": 500, "price_eur": "5.00", "needs": ["item", "address"], "label": "…" },
    "return":  { "action": "return", "pricing": "forward", "price_cents": 500, "price_eur": "5.00", "needs": ["item"], "label": "…" },
    "courier": { "action": "courier", "pricing": "quote", "price_cents": null, "price_eur": null, "needs": ["address"], "label": "…" },
    "dispose": { "action": "dispose", "pricing": "fixed", "price_cents": 0, "price_eur": "0.00", "needs": ["item"], "label": "…" },
    "custom":  { "action": "custom", "pricing": "quote", "price_cents": null, "price_eur": null, "needs": [], "label": "…" }
  },
  "included": ["…"], "not_accepted": ["…"],
  "limits": { "parcel_max_weight_kg": 31.5, "parcel_max_size_cm": "120 x 60 x 60", "storage_free_days": 28,
              "business_days": "Monday to Friday, except public holidays in Germany", "express_cutoff": "14:00 Europe/Berlin" },
  "payment_methods": ["x402", "btc", "paypal"]
}

GET/v1/locations

Open locations. Today: DE-1 (Germany).

POST/v1/register

Response 201:

{
  "api_key": "hm_k3J9pQ2xVn7Rt5Wc8Ym4Za6Hb2Gd9Ef3Lu7Ns5Pq",
  "webhook_secret": "whsec_…",
  "mailbox_code": "HM-7K3QX",
  "account": { "id": "acc_…", "mailbox_code": "HM-7K3QX", "operator": { "name": "Jane Doe", "email": "jane@yourcompany.com", "email_status": "ok", … },
               "open_policy": "standard", "balance_eur": "0.00", "credits": { "letters": 0, "same_day": 0 }, … },
  "address": null,
  "address_unlocked": false,
  "next_steps": ["Top up (POST /v1/topups), then GET /v1/address: it charges the first mailbox month (15 €) and returns the address.", "…"]
}

address is always null at registration: the street address comes with the mailbox month (15 €) (see Address).

POST/v1/interest

Want another country? {"kind": "agent"|"human", "name", "email", "country_wanted", "use_case", "found_via"} — at least a name, an email or a use case. Answers 201 {"ok": true, "id", "message"}.

POST/v1/contact

Ask a human anything that is not in the price list. No account needed. {"topic", "body", "subject", "email", "name", "budget_eur", "deadline", "location"} — only body is required.

• topic: special_request (a job not in the price list — say what, where, when and your budget), is_it_possible (ask before you send mail for it), payment_method (your payment method is missing — add method_wanted, e.g. lightning, usdc-solana, sepa), feature_request, problem, question (default), other. GET /v1/contact explains each.
• Answer 201 {"inquiry": {"id": "inq_…", "topic", "status": "open", "replies": []}, "ticket": "hmt_…", "check": "…"}.
• With your API key the inquiry is linked to your mailbox and the answer also arrives as a message (GET /v1/messages, webhook message.received). With email the answer is also emailed. Without an API key you get a ticket.

GET/v1/contact/{id}

Status and answers of an inquiry: header X-Ticket: hmt_… (or your API key). {"inquiry": {"id", "topic", "status": "open"|"answered", "answered_at", "replies": [{"at", "subject", "body"}]}}. Web form: /request/.

Account

GET/v1/account

{"account", "address", "address_unlocked", "stats": {"items_in_storage", "open_requests", "items_waiting_for_payment"}, "payment_methods"}. address is null while address_unlocked is false. The account carries mailbox_code, address_unlocked, operator {name, email, type, country, email_status} (email_status: unchecked, ok, no_mx, disposable, invalid, verified), open_policy, status (active, paused, blocked), balance_eur, credits {letters, same_day}.

PATCH/v1/account

Change agent_name, agent_model, purpose, webhook_url, open_policy, auto_reveal_codes, address_name, budget_eur_month (monthly spending limit for orders; over it: 403 budget_exceeded; null = none), operator_name, operator_email, operator_type, operator_country. A new operator email has to be confirmed again (email_confirmation_sent: true).

POST/v1/account/rotate-key

Returns {"api_key": "hm_…"}. The old key stops working.

POST/v1/account/verify-email

Sends the confirmation link to the operator again (at most every 10 minutes). Forward and courier orders need email_status: "verified".

GET/v1/subscription

The mailbox: 15 € per 30 days. {"subscription": {"status": "active|past_due|cancelled|expired|none", "price_eur", "paid_until", "renews"}}. Renews from your balance; without money it goes past_due (webhook subscription.past_due, address works 14 more days).

POST/v1/subscription

Prepay {"months": 1–12} from balance or x402.

POST/v1/subscription/cancel

Stops renewing; usable until paid_until, later mail is returned to the sender.

GET/v1/summary

This month at a glance: balance_eur, credits, subscription, budget (limit, spent, left), this_month (by transaction kind), requests, items, shipments (counts by status).

Address

The street address comes with the mailbox: 15 € per 30 days (address, intake, envelope photos, webhooks, storage). The first GET /v1/address charges the first month from your balance; the mailbox renews from your balance every 30 days. Status: GET /v1/subscription · prepay: POST /v1/subscription {"months": 1–12} · stop renewing: POST /v1/subscription/cancel.

GET/v1/address

While locked:

HTTP/1.1 402 Payment Required
PAYMENT-REQUIRED: eyJ4NDAyVmVyc2lvbiI6Mi…   (x402 for the first mailbox month)

{ "error": "address_locked",
  "message": "Your street address comes with the mailbox (15 € per 30 days) …",
  "price_eur": "15.00", "balance_eur": "0.00", "credits": { "letters": 0, "same_day": 0 },
  "x402": { "x402Version": 2, "accepts": [ … ] },
  "top_up": { "endpoint": "POST /v1/topups", "methods": ["x402", "btc", "paypal"] },
  "bundles": "POST /v1/bundles" }

Top up and call it again, or (once x402 is live) repeat the same GET with PAYMENT-SIGNATURE: it pays the first month and returns the address in the same 200 response. Unlocked:

{
  "location": "DE-1",
  "mailbox_code": "HM-7K3QX",
  "lines": ["Human Mailbox HM-7K3QX", "c/o …", "Street 1", "12345 City", "GERMANY"],
  "lines_domestic": ["Human Mailbox HM-7K3QX", "c/o …", "Street 1", "12345 City"],
  "formatted": "Human Mailbox HM-7K3QX\nc/o …\nStreet 1\n12345 City\nGERMANY",
  "fields": { "name": "Human Mailbox HM-7K3QX", "care_of": "c/o …", "street": "Street 1", "postal_code": "12345", "city": "City", "country": "Germany", "country_code": "DE" },
  "rules": ["Write the mailbox code HM-7K3QX in the first address line, exactly like that. …"]
}

Use lines for senders outside Germany, lines_domestic for senders inside Germany. Always keep the mailbox code in the first line.

Bundles

POST/v1/bundles

{"bundle": "letters_1" | "letters_10" | "letters_100" | "same_day_10" | "same_day_100"}. Paid from your balance, or inline via x402 (402 → repeat with PAYMENT-SIGNATURE).

201
{ "bundle": { "id": "letters_10", "kind": "letters", "qty": 10, "price_eur": "30.00" },
  "paid_with": "x402", "settled_items": 1, "balance_eur": "0.00", "credits": { "letters": 9, "same_day": 0 } }

settled_items = items that were waiting for payment and are now paid and scheduled for opening.

Shipments

Announcing what is coming helps the human match it, especially parcels with tracking numbers.

POST/v1/shipments

{ "carrier": "DHL", "tracking": "00340434161094042557", "sender": "Example Electronics GmbH",
  "description": "Small parcel, development board", "expected_at": "2026-10-28",
  "instructions": "Photograph the contents", "open_mode": "same_day" }

Give at least a tracking number, a sender or a description. open_mode overrides your open_policy for this shipment. Returns 201 {"shipment": {…, "status": "announced"}, "tip"}; on arrival the status becomes arrived and item_id is set.

GET/v1/shipments · GET/v1/shipments/{id} · POST/v1/shipments/{id}/cancel

To forward something the moment it arrives (also express), create a request with shipment_id (see Requests).

Items and files

GET/v1/items · GET/v1/items/{id}

{ "id": "itm_…", "type": "letter", "status": "stored",
  "payment_status": "unpaid",
  "payment_required": { "letter_credits": 1, "price_eur": "5.00", "pay": "POST /v1/items/itm_…/pay", "or": "buy a bundle (POST /v1/bundles); unpaid items are settled automatically" },
  "open_mode": "standard", "due_date": null,
  "carrier": "Deutsche Post", "tracking": null, "sender": "Finanzamt …", "weight_g": 20, "size_cm": null,
  "condition": "ok", "note": "…", "shipment_id": null,
  "received_at": "2026-10-22T08:14:00.000Z", "stored_until": "2026-11-21T08:14:00.000Z",
  "files": [ { "id": "fil_…", "kind": "photo", "mime": "image/jpeg", "url": "https://humanmailbox.com/v1/files/fil_…", "preview_url": "…?size=preview" } ] }

type: letter, large_letter, parcel, other. status: stored, opened, forwarded, delivered, returned, disposed, refused. payment_status: paid, unpaid, waived, refunded. GET /v1/items/{id} adds requests[]. Lists accept ?status=.

POST/v1/items/{id}/pay

Pays a waiting item with credits, balance, or inline x402. Returns {"item", "paid_with", "notes"}; the item is then scheduled for opening.

GET/v1/files/{id}

Downloads a photo, scan or document (JPEG/PNG/WebP/PDF) with your normal auth header. ?size=preview returns a smaller JPEG when one exists.

Requests (orders)

POST/v1/requests

{ "action": "forward", "item_id": "itm_…", "express": true, "max_postage_eur": 15,
  "address": { "name": "Example B.V.", "street": "Keizersgracht 1", "postal_code": "1015 CJ", "city": "Amsterdam", "country": "Netherlands", "phone": "+31 …" },
  "sender": { "name": "Jane Doe", "company": "Your Company B.V.", "street": "…", "postal_code": "…", "city": "…", "country": "Netherlands" },
  "note": "Tracked shipping please" }

• scan: arrived, paid items are scheduled automatically. Use "same_day": true to upgrade to opening today, or order a scan for an item kept sealed (open_mode: never).
• forward / return: handling (+5 € with express) is charged at order. The human weighs the item and enters the postage at cost: up to max_postage_eur it is charged automatically (request.updated), above it you get quote.ready and accept.
• express (forward only): dispatched the same day if the item is here before 14:00 Europe/Berlin on a business day. Pre-booked for a shipment that arrives later: the express fee is refunded and it leaves the next business day. For an item already here after the cut-off the call answers 409 express_not_possible.
• sender (optional): return address printed on the forwarded item. It must be the operator or their company — never a third party.
• forward and courier need a confirmed operator email (403 operator_email_unconfirmed otherwise).
• shipment_id instead of item_id pre-books for an announced shipment; it runs on arrival.
• An item with payment_status: "unpaid" answers 402 item_unpaid — pay it first.

Response 201 {"request", "paid_with", "balance_eur", "message"}. Request fields: id, action, item_id, shipment_id, status, pricing (included | fixed | forward | quote), price_eur, paid_eur, postage_eur, max_postage_eur, quote_note, express, same_day, due_date, note, address, sender, result_note, result_tracking, timestamps.

Status flow

scan, dispose:     queued → in_progress → done
forward, return:   quote_pending (handling paid, waiting for postage)
                     → queued (postage ≤ max_postage_eur, charged automatically)
                     → or quote_ready → (accept) → queued
                   → in_progress → done (result_tracking)
courier, custom:   quote_pending → quote_ready → (accept) → queued → in_progress → done
any:               refused (refunded to balance) · cancelled (refunded if not started)

GET/v1/requests · GET/v1/requests/{id}

One request includes files (scans, photos, receipts). Lists accept ?status=.

POST/v1/requests/{id}/accept

Accepts a request in quote_ready and pays the part not paid yet (balance or x402).

POST/v1/requests/{id}/cancel

Possible in quote_pending, quote_ready and queued. Paid money goes back to the balance (a same-day credit back to credits). Returns {"request", "refunded_eur"}.

Payments

With enough credits or balance, things are paid from them. Otherwise the call answers 402:

HTTP/1.1 402 Payment Required
PAYMENT-REQUIRED: eyJ4NDAyVmVyc2lvbiI6Mi…   (base64 JSON)

{ "error": "payment_required",
  "message": "This costs €40.00. Your balance is €0.00. …",
  "price_eur": "30.00", "balance_eur": "0.00", "credits": { "letters": 0, "same_day": 0 },
  "x402": { "x402Version": 2,
            "resource": { "url": "https://humanmailbox.com/v1/bundles", "description": "Human Mailbox bundle letters_10 for HM-7K3QX — €40.00 = 46.60 USDC", … },
            "accepts": [ { "scheme": "exact", "network": "eip155:8453", "amount": "34950000",
                           "asset": "0x833589fCD6eDb6E08f4c7C32D4f71b54bdA02913", "payTo": "0x…", "maxTimeoutSeconds": 300,
                           "extra": { "name": "USD Coin", "version": "2" } } ] },
  "top_up": { "endpoint": "POST /v1/topups", "methods": ["x402", "btc", "paypal"] },
  "bundles": "POST /v1/bundles (prepaid letters are cheaper)" }

x402 v2, step by step

1. Decode PAYMENT-REQUIRED (or use the x402 field of the body). Prices are in euro; amount is the USDC equivalent at the current EUR→USD rate (refreshed every 15 minutes), and resource.description shows both.

2. Sign an EIP-3009 transferWithAuthorization for exactly amount (USDC has 6 decimals) to payTo, using the token's EIP-712 domain from extra. Any x402 client library does this for you.

3. Repeat the same call (same method, path and body) with header PAYMENT-SIGNATURE: base64 JSON {"x402Version": 2, "resource": …, "accepted": <the chosen requirements>, "payload": {"signature", "authorization"}}.

4. We verify and settle through an x402 facilitator. Success: the normal response plus header PAYMENT-RESPONSE (base64 JSON with transaction, network, payer). Failure: 402 again with the reason in the message.

Top-ups

POST/v1/topups

{"method": "x402" | "btc" | "paypal", "amount_eur": "20.00"} (1–1000) or {"method": …, "bundle": "letters_10"} — the bundle is bought automatically once the money is in. At most 5 open invoices.

• x402: answers 402; repeat with PAYMENT-SIGNATURE; credited at once (200 {"topup", "balance_eur", "credits"}; with bundle the answer is the same as POST /v1/bundles).
• btc: 201 {"topup": {"id", "address", "amount_btc", "uri": "bitcoin:…?amount=…", "expires_at", "status": "open", "btc": {"rate_eur_per_btc", "received_sats", "txid", "explorer_url", "note"}}}. Pay exactly that amount to that address within 60 minutes (the rate is locked). Status open → seen → paid; credited after confirmation.
• paypal: 201 {"topup": {"id", "approve_url", "status": "open"}}. Give approve_url to your human operator. Credited once paid.

GET/v1/topups · GET/v1/topups/{id}

Reading one top-up re-checks the payment (blockchain or PayPal) and credits it if it arrived. We also check automatically.

GET/v1/balance

{ "balance_eur": "12.00", "currency": "EUR", "credits": { "letters": 8, "same_day": 0 }, "payment_methods": ["x402", "btc", "paypal"],
  "transactions": [ { "id": "txn_…", "at": "2026-10-22T08:14:00.000Z", "kind": "usage", "amount_eur": null,
                      "credits_letters": -1, "credits_same_day": null, "balance_after_eur": "12.00", "method": "credits", "ref": "itm_…" } ] }

kind: topup, charge, refund, adjust, bundle, usage (credits used by an arriving item).

POST/v1/invoices · GET/v1/invoices · GET/v1/invoices/{id}

Optional. No invoice is created unless you ask for one. POST /v1/invoices creates one (free) for your incoming payments that have none yet, or for the given payment_ids, numbers it (INV-2026-0001 …) and emails it (default: operator email). billing.name defaults to the operator name; invoices over €250 need the full address. No VAT is charged (§ 19 UStG small business).

POST /v1/invoices
{ "billing": { "company": "Acme Agents Inc.", "street": "1 Main St", "postal_code": "10001", "city": "New York", "country": "USA" },
  "email": "billing@acme.example" }
→ 201 { "invoice": { "id": "bill_…", "number": "INV-2026-0001", "total_eur": "35.00", "lines": [ … ], "email_to": "billing@acme.example", "text": "INVOICE INV-2026-0001 …" } }

GET /v1/invoices → { "invoices": [ … ], "billable_payments": [ { "id", "paid_at", "amount_eur", "method" } ] }. Errors: 409 nothing_to_invoice, 400 not_billable, 400 billing_address_required.

Code vault

Gift card, voucher and similar codes that arrive in your mail are read in by the human and stored encrypted. You get the webhook codes.ready with label, value_eur and hint (last 3 characters) — never the code itself. Unretrieved codes expire after 24 months.

GET/v1/codes

{ "codes": [ { "id": "code_…", "item_id": "itm_…", "label": "Gift card", "value_eur": "25.00", "status": "ready",
               "hint": "…X7Q", "code": null, "fee_eur": null, "created_at": "…", "retrieved_at": null, "expires_at": "2028-10-29T…" } ],
  "fee_eur_per_code": "1.00", "auto_reveal_codes": false }

status: ready (waiting), retrieved (includes code), expired, void.

POST/v1/codes/{id}/reveal · POST/v1/codes/reveal-all

1 € per waiting code, from your balance or inline via x402 (402 → repeat with PAYMENT-SIGNATURE). reveal-all takes an optional {"ids": [...]} (up to 100); without it, every waiting code is revealed. Already retrieved codes come back again for free. Answer: {"codes": [...], "charged_eur"}; an expired or void code answers 410 code_gone.

Automatic delivery

PATCH /v1/account {"auto_reveal_codes": true}: each code is revealed as soon as it is read in (fee from the balance) and sent to your webhook as codes.delivered, including the code. Without enough balance it waits as ready.

Messages

POST/v1/messages · GET/v1/messages

Write to the human: {"body", "subject", "item_id", "request_id"} (at most 30 per hour). direction is to_human for yours and from_human for replies (also sent as webhook message.received); read marks replies you already listed.

Webhooks

If your account has a webhook_url, we POST JSON for these events:

POST https://your-agent.example/hooks/mail
Content-Type: application/json
X-HumanMailbox-Event: item.received
X-HumanMailbox-Signature: t=1792656000,v1=5f1c…

{ "id": "evt_…", "event": "item.received", "created_at": "2026-10-22T09:30:00Z", "mailbox_code": "HM-7K3QX", "data": { "item": { … } } }

Verify: v1 == hex(HMAC_SHA256(webhook_secret, t + "." + raw_body)) and reject old t values.

// Node.js
import crypto from 'node:crypto';
const [t, v1] = header.split(',').map((p) => p.split('=')[1]);
const expected = crypto.createHmac('sha256', secret).update(`${t}.${rawBody}`).digest('hex');
const ok = crypto.timingSafeEqual(Buffer.from(v1), Buffer.from(expected)) && Math.abs(Date.now() / 1000 - Number(t)) < 300;

# Python
import hmac, hashlib, time
t, v1 = (p.split("=", 1)[1] for p in header.split(","))
expected = hmac.new(secret.encode(), f"{t}.{raw_body}".encode(), hashlib.sha256).hexdigest()
ok = hmac.compare_digest(v1, expected) and abs(time.time() - int(t)) < 300

Answer with any 2xx within 8 seconds. Webhooks are a convenience — polling the API always works.

MCP tools (MCP server for physical mail, 32 tools)

Endpoint https://humanmailbox.com/mcp — Streamable HTTP, stateless, JSON responses. Header Authorization: Bearer hm_… (not needed for register_mailbox, start_demo, get_prices, contact_human, check_inquiry and express_interest; clients without custom headers can pass api_key as a tool argument).

x402 over MCP (x402 v2 MCP transport): a paid tool returns isError: true with the PaymentRequired object in structuredContent (and as JSON text in content[0]). Call the tool again with the PaymentPayload in params._meta["x402/payment"]; the settlement receipt is in result._meta["x402/payment-response"].

{ "mcpServers": { "humanmailbox": { "type": "http", "url": "https://humanmailbox.com/mcp",
  "headers": { "Authorization": "Bearer hm_YOUR_API_KEY" } } } }

Rules and limits

• Normally the agent names a responsible human or company operator; the operator is the customer.
• * Without a human: leave out both operator fields. Limits: 250 € in per month, 20 forwards per month, letters and documents only (parcels are not forwarded); 403 self_operated_limit beyond that. Mail reads “<address_name>, c/o Human Mailbox HM-XXXXX”. Name a human later (PATCH /v1/account) to lift the limits.
• A sender line on forwarded mail must be the operator's own identity (without operator: your address_name).
• Not accepted: illegal goods, weapons, ammunition, drugs, counterfeits; dangerous goods; live animals, perishable food; cash or cash on delivery; deliveries requiring an ID check of the recipient; goods bought with someone else's payment details or meant to be re-shipped to hide their origin.
• Suspicious items may be refused, returned, opened or reported to the authorities (item.refused).
• Parcels up to 31.5 kg and 120 × 60 × 60 cm. Non-EU shipments may need customs clearance; duties and fees are charged to your balance.
• Originals are kept 4 weeks after arrival, then letters are destroyed; scans stay available for 90 days after that. Business days: Monday to Friday, except public holidays in Germany. Express cut-off 14:00 Europe/Berlin.

Full terms: AGB / Terms.